Service Inquiries

Warranty & Support

We offer a 5 year standard parts & labor warranty that starts from the date of install.

Yes it is.

In the event that you sell your house before the warranty the new owner will have the warranty transferred to him/her

In the event that our system has been tampered with, altered or abused we reserve refuse you service.

Only Columbia Valley Lighting certified technicians & dealers may service your lights during the warranty period.

Not a problem, give us a call and we will be sure to update you on current pricing and rates at that time.

More than likely, if the system doesn’t show signs of abuse (EI: leaving your lights run 24/7 for 5 years straight) we will generally come and change your bulb for free, we want you to use your lights as much as possible and you tell one more friend and we make one more sale.

Troubleshooting & Technical Support

Don’t panic, unplug them or find the breaker in the electrical panel associated with the the circuit the lights are connected to. File a service request and notify the office of the issue and a tech will be by soon.

Have you tried unplugging it and plugging it back in again? No, seriously… it works sometimes.

File a service request immediately and someone will reach out to you soon.

In the meantime if your lights are bothering you, go ahead and physically unplug them from the wall.

No problem, give us a call and we will help you reset your password.

In the event that your timers a disappearing, not turning on or acting up you can try to delete the timer and re-add it back and if your issues persist simply call in and we can help you troubleshoot.


We provide clients with a wide range of services to cover all their needs. No matter what your project might be, our professionals work to bring your dreams to life. Contact us today and see how we may best serve you.